ICICI Bank Customer Care Number

ICICI Bank customer care number

ICICI BANK CUSTOMER CARE NUMBERS

Toll Free Number(s)

All India Number(s)

Official Website

https://www.icicibank.com/

E-Mails

Important Links

Install App

SMS (56161600 or 8691000002)

NRI Customers- Please send the SMS request to 8691000002

Report Unauthorized Transaction

Missed call service

  • 9073919191 (to de-register from Axis Bank’s internal DNC – Do Not Call)
  • 080-49336262 (Recharge mobile instantly)
  • 7287999990 (To know your FASTag wallet balance)

For Fastag Queries



SMS Banking Instruction

RequestSMS Message
Customer IDCustID to 56161600
Customer ID for Credit CardCUSTIDCC XXXX
(last 4 digits of CC) to 56161600
Balance EnquiryBAL [account-number]

Example: BAL 123
Last 3 transactionsMINI [account-number]

Example: MINI 123
To download Mobile AppMBANK
To locate the nearest ATMATM <Pincode>

Example: ATM 400025
To register for E-StatementGREEN <Email Id>

Example: GREEN <mention your email id>
On-Demand E-statementESTMT<last 5 digits of account number>
<From Date> <To Date> –
Dates in dd-mm-yyyy format
Update Email IDUPDATEM<valid Email ID>
To get a Cheque Book*CHQBK <Last 6 digit of a/c No.>

Example: CHQBK 6XXXXX
Cheque Status EnquiryCHQST <6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
Stop Cheque RequestSTOPCHQ<6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
<3 digit reason code>

Reason Code
019 – Cheque Book lost
020 – Cheque Book mutilated
021 – Cheque Book stolen
022 – Cheque forged
023 – Cheque lost
018 – Cheque Book not received
016 – Others
017 – Wrong amount spelt
Prepaid Mobile RechargeMOBILE < mobile number >
< operator name > < amount >
< last 6 digits of your axis bank acct no. >
Prepaid DTH RechargeDTH < Customer ID > < operator name >
< amount > < last 6 digits of acct no.>
Prepaid Data Card RechargeDATA < Data card number >
< operator > < amount > < last 6 digits
of your axis bankacct no.>
Know your MMID (For
IMPS transactions)		MMID
To update PAN number PAN <Pan number>  < Customer ID >
BLOCKALL <Customer ID>BLOCKALL 123456
BLOCKUPI <Customer ID>BLOCKUPI 123456
BLOCKFC <last 4 digits of Forex Prepaid Card no.>BLOCKFC 1234
BLOCKPC <last 4 digits of INR Prepaid Card no.>BLOCKPC 1234
To know your Projected
Average Balance		For Projected Average Monthly Balance
SMS:PAMB < last 6 digits of AC no. >

For Projected Average Quarterly
Balance SMS:PAQB < last 6 digits of AC no. >

For Projected Average Half Yearly
Balance SMS:PHAB < last 6 digits of AC no. >

NRI Phone Banking Numbers

CountryContact Number
USA1855 205 5577
UK0808 178 5040
Singapore800 1206 355
Canada1855 436 0726
Australia1800 153 861
Saudi Arabia800 850 0000
Qatar00 800 100 348
UAE8000 3570 3218
(Non – Toll Free)+91 40 67174100

 

Grievance Redressal

Level : 1

  • To Raise a Query / Request / Complaint by selecting specific Product & Issue type by Live Chat option.
  • For grievance or if you want know the status of your existing complaint, call on 1800 419 0068 between
    8:00 a.m. to 8:00 p.m.
  • You can also complain via Webform or can contact your nearest branch or loan centers.

Level : 2

  • If you are not satisfied with the resolutions by level 1 you can write to the Nodal Officer
    • Mr. Caesar Pinto
      Axis Bank Ltd, NPC1,
      5th Floor, “Gigaplex”, Plot No
      I.T.5, MIDC, Airoli Knowledge,
      Park, Airoli, Navi Mumbai-400708.
      Email: nodal.officer@axisbank.com
      Ph. 080-61865200
      9.30 am to 5.30 pm Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it.
  • For Branch related complaints you can write to Circle Nodal Officer given below :-
Area of OperationCentreNodal Officer of Axis BankNumber / EmailAddress
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAhmedabadMr. Ankur Agarwal079-40225106
Circlenodalofficer.Gujaratwest@axisbank.com		3rd floor, Shivalik – IshaanNr.
C N Vidyalaya, Ambawadi,
Ahmedabad 380006.
KarnatakaBangaloreMr. T V R Prasad080 – 68047212
Circlenodalofficer.Bangalore@axisbank.com		, No 8, Nitesh Times Square,
2nd Floor, M G Road,
Opp to Adiga’s Hotel, Bangalore 560001
Madhya PradeshBhopalMr. D B Kiran0755-4097920 Circlenodalofficer.Bhopal@axisbank.comBhopal Circle Office,
“The Infinity”, 2nd Floor,
M.P Nagar, Zone II, Bhopal- 462011
OdishaBhubaneswarMr. Satya Bhusan Rout0674-2598912
Circlenodalofficer.Bhubaneshwar@axisbank.com		Circle Office, Parthasarathi Complex,
First Floor, Holding No-2766,
Ward No-36, Sachivalaya Marg Road,
G.P.O, Bhubaneswar – 751001.
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna NagarChandigarhMr. Gurmeet Singh Bhatia0172-4963038 Circlenodalofficer.Punjab@axisbank.comPlot 149, 1st Floor,
Industrial Area Phase-1,
Chandigarh, PIN CODE – 160002.
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsChennaiMr. P. Devarajan044-61372067 Circlenodalofficer.Chennai@axisbank.comChennai Circle Office,
II Floor, No.3, Club House Road,
Chennai-600002.
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)DehradunMr. Varun Sarin0135-6679991 Circlenodalofficer.Dehradun@axisbank.comDehradun Circle Office,
2nd floor, NCR Plaza,
New Cantt. Road, Hathibarkala
Dehradun,Uttarakhand 248001.
North, North – West, West, South – West, New Delhi and South districts of DelhiDelhi IMr. Sandeep Dam0120-6210005 circlenodalofficer.delhi1@axisbank.comAxis House, Tower 3,
4th Floor, Sector128,
Noida, UP – 201304.
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar PradeshDelhi II (Haryana NCR)Mr. Sandeep Dam0120-6210005 Circlenodalofficer.delhi2@axisbank.comAxis House, Tower 3,
4th Floor, Sector128, Noida,
UP- 201304.
North – East, Central, Shahdara, East and South – East districts of DelhiDelhi IIIMr. Sandeep Dam0120-6210005 circlenodalofficer.delhi1@axisbank.comAxis House, Tower 3,
4th Floor, Sector 128,
Noida, UP – 201304.
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraGuwahatiMr. Chanchal Bhattacharya0361-2349978 Circlenodalofficer.Northeast@axisbank.comCircle Office,
Chibber House 3rd floor.G.S.Road.
Guwahati-781005.
Andhra Pradesh and TelanganaHyderabadMr. Kota Bhaskara Rao040-47476602 Circlenodalofficer.Hyderabad@axisbank.comHyderabad Circle Office,
Abhinandan Towers, 6-3-249/3,
Road No:1, Banjara Hills,
Hyderabad – 500034.
RajasthanJaipurMr. Prasanta Roy Chowdhury0141-4076752 Circlenodalofficer.Jaipur@axisbank.comCircle Office, B-115,
1st Floor, Shanti Tower, Hawa Sadak,
Civil Lines, Jaipur – 302006.
Jammu and KashmirJammuMr. Satvinder Singh Sandhu0172-4341002 Circlenodalofficer.Panchkula@axisbank.comS.C.O. 390, Sector 20,
Urban Estate, Panchkula – 134 112.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)KanpurMr. Amit Agnihotri0522-4503902 Circlenodalofficer.Lucknow@axisbank.com, Circle Office, 1st Floor,
UPRNSS Building, G4/5-B,
Sector 4, Gomti Nagar Extension,
Near CMS School. Lucknow – 226 010.
West Bengal and SikkimKolkataMr. Ajit Kumar Tripathy033-22820210 Circlenodalofficer.Kolkata@axisbank.com5 Shakespeare Sarani,
Kolkata Circle Office,
Kolkata – 700071.
Districts of Mumbai, Mumbai Suburban and ThaneMumbai IMr. A V S Sarma022-45051296 Circlenodalofficer.Mumbai@axisbank.com3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road,
Chembur East, Mumbai 400071.
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaMumbai IIMr. A V S Sarma022-45051296 Circlenodalofficer.Mumbai@axisbank.com3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road, Chembur East,
Mumbai 400071.
BiharPatnaMr. Abhay Kumar Deepak0612-2271041 Circlenodalofficer.Patna@axisbank.comCircle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
ChattisgarhRaipurMr. Byomaranjana Panda0771-4002084 Circlenodalofficer.Raipur@axisbank.comRaipur Circle Office 2nd floor,
Simran Tower, Jeevan Bima Marg,
Raipur, Chattisgarh – 492 001.
JharkhandRanchiMr. Abhay Kumar Deepak0612-2271041 Circlenodalofficer.Patna@axisbank.comCircle Office, 2nd Floor,
Plot No . 136, Patliputra Colony,
Near Sai Mandir, Patna (Bihar) 800013.
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).ThiruvananthapuramMr. M S Satheesh0484-4422089
Circlenodalofficer.Kerala@axisbank.com

Circle Office, 5th Floor,
Chicago Plaza, Rajajai Road,
Kochi – 682 035, Kerala.

 

Level : 3

  • If you are not satisfied with the level 2 response, you can connect Principal nodal officer
    • Mrs. Neeta Bhatt
      Senior Vice President
      Axis Bank Ltd. 4th Floor, Axis House,
      Wadia International Center,
      P.B. Marg, Worli, Mumbai – 400 025.
      Ph. 080-61865098
      Email- PNO@axisbank.com
      Timings: 9.30 am to 5.30 pm (Monday to Saturday, except second and fourth Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it



International Overseas Branches

Representative Office
Name
Axis Bank Limited,		Contact Details
DubaiOffice No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
PO Box.122504,
Opp. Dubai Central Post Office, Karama
Dubai, UAE
Tel : +9714-3343688
Abu DhabiP O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
Tel : 00971-26281668
Sharjah1312-1313, Al Hind Tower,
Besides Qasba Canal,
Al Qasba, Sharjah, UAE.
Tel : 00971-65253330
BangladeshLaila Tower (5th Floor)
8, Gulshan Avenue, Gulshan – 1,
Dhaka – 1212, Bangladesh
Tel : 0088029853795

Overseas Branches Offices

Name
Axis Bank Limited,		Contact Details
Singapore9,Raffles Place,
#48 – 01/02,
Republic Plaza,
Singapore – 048619
Tel : 0065-65719229
UK1st Floor, 4 Chiswell Street,
London.
Post Code: EC1Y4UP
Tel : 0044-2073972520
DIFC BranchAxis Bank Limited, DIFC Branch,
28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
P.O.Box 506593,
DIFC – Dubai UAE.
Tel : +9714-373 5555

Axis Bank Limited,
IFSC Banking Unit

Unit 403, 4th Floor,
Hiranandani Signature,
13-B Zone-I, GIFT SEZ, GIFT
City, Gandhinagar, Gujarat
Post Code 382355 (India)
Tel : 0091 7966745200

Registered Office

Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad – 380 006
Ph. 079-66306161
Fax : 079-26409321

Corporate Office

Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800

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