Airtel customer care number 2023: Check now

In today’s fast-paced digital age, staying connected is essential, and when it comes to reliable telecommunication services in India, Airtel stands out as a frontrunner. Whether it’s high-speed internet, crystal-clear calls, or innovative services, Airtel has been catering to the diverse needs of its customers for years. However, like any service provider, there might be instances where you need assistance or have queries. That’s where the Airtel Customer Care Number comes in handy, acting as your gateway to swift solutions and seamless support.

How to Reach Airtel Customer Care:

Finding the Airtel Customer Care Number is hassle-free. Here’s how you can get in touch:

Watch the video to easily know the process:

https://youtu.be/pxEm79MR1Mc
Watch the video on YouTube
  1. Via Phone Call: Dial 198 from your Airtel number After the call gets connected press: 1 then 2 then 2 then 9 now the call will be connected to the customer executive.
  2. Through Email: If you prefer written communication, you can email your queries or concerns to 121@in.airtel.com. Be sure to provide detailed information for a quicker resolution.
  3. Airtel Thanks App: For tech-savvy users, the Airtel Thanks App is an excellent option. It offers a direct chat feature, enabling you to communicate with customer care representatives easily.
  4. Social Media Platforms: Airtel is active on various social media platforms. You can reach out through platforms like Twitter or Facebook for assistance.

Prepaid and Postpaid

General Airtel Customer Care Number (All over India)
For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)

Region wise Airtel Customer care number

  1. Delhi NCR: Click Here
  2. UP (East): Click Here
  3. Uttar Pradesh UP (West) & Uttarakhand: Click Here
  4. Andhra Pradesh and Telangana: Click Here
  5. Assam: Click Here
  6. Bihar and Jharkhand: Click Here
  7. Chennai: Click Here
  8. Gujarat: Click Here
  9. Haryana: Click Here
  10. Himachal Pradesh: Click Here
  11. Jammu and Kashmir: Click Here
  12. Karnataka: Click Here
  13. Kerala: Click Here
  14. Kolkata: Click Here
  15. MP and Chattisgarh: Click Here
  16. Maharashtra and Goa: Click Here
  17. Mumbai: Click Here
  18. North East: Click Here
  19. Orissa: Click Here
  20. Punjab: Click Here
  21. Rajasthan: Click Here
  22. Tamil Nadu: Click Here
  23. West Bengal: Click Here

1. DELHI NCR

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9810012345
Calling from any other number
(for Prepaid)
9810198101
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

2. Uttar Pradesh UP (East)

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9935012345
Calling from any other number
(for Prepaid)
9935199351
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

3. Uttar Pradesh UP (West) & Uttarakhand

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9897012345
Calling from any other number
(for Prepaid)
9897098970
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

4. Andhra Pradesh and Telangana

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9849012345
Calling from any other number
(for Prepaid)
9849098490
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

5. Assam

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9954012345
Calling from any other number
(for Prepaid)
9954099540
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

6. Bihar and Jharkhand

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9934012345
Calling from any other number
(for Prepaid)
9934099340
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

7. Chennai

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9840012345
Calling from any other number
(for Prepaid)
9894198941
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

8. Gujarat

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9898012345
Calling from any other number
(for Prepaid)
9898098980
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

9. Haryana

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9896012345
Calling from any other number
(for Prepaid)
9896098960
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

10. Himachal Pradesh

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9816012345
Calling from any other number
(for Prepaid)
9816098160
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

11. Jammu and Kashmir

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9906012345
Calling from any other number
(for Prepaid)
9906099060
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

12. Karnataka

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9845012345
Calling from any other number
(for Prepaid)
9845098450
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

13. Kerala

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
989501234
Calling from any other number
(for Prepaid)
9895198951
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

14. Kolkata

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9831012345
Calling from any other number
(for Prepaid)
9831098310
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

15. Madhya Pradesh and Chattisgarh

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9893012345
Calling from any other number
(for Prepaid)
9893098930
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

16. Maharashtra and Goa

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9890012345
Calling from any other number
(for Prepaid)
9890098900
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

17. Mumbai

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9892012345
Calling from any other number
(for Prepaid)
9892098920
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

18. North East

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9862012345
Calling from any other number
(for Prepaid)
9862098620
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

19. Orissa

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9937012345
Calling from any other number
(for Prepaid)
9937099370
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

20. Punjab

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9815012345
Calling from any other number
(for Prepaid)
9815098150
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

21. Rajasthan

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9829012345
Calling from any other number
(for Prepaid)
9950099500
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

22. Tamil Nadu

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9894012345
Calling from any other number
(for Prepaid)
9950099500
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”

23. West Bengal

For Enquiries and Requests (from Airtel number)121
For Complaints (from Airtel number) 198 (Toll Fee)
Calling from any other number
(for Postpaid)
9933012345
Calling from any other number
(for Prepaid)
9933099330
Activate any Value Added ServiceSMS “START” to “121”
Deactivate any Value Added ServiceSMS “STOP” to “121”
Airtel customer care mobile number

Airtel All India Nodal Officer List:

CirclecontactEmailAddress
Chennai9952434865nodalofficer.tn@in.airtel.comBharti Airtel Limited,
No 42/147 & 44/146 Santhome
High Road & Rosary Church
road, Mylapore Chennai 600004
AP and Telangana9959334865Nodalofficer.andhra@in.airtel.comBharti Airtel Limited,
Splendid Towers, Huda Road,
Opp. Begumpet Police Station,
Begumpet, Hyderabad – 500016
Assam9957134865nodalofficer.nesa@in.airtel.comBharti Airtel Limited,
Bharti House, Six mile
Khanapara, Guwahati – 781022
Haryana9996034865nodalofficer.har@in.airtel.comBharti Airtel Limited,
Plot No 41 & 42, Industrial Park ,
Sector 2,Growth Center, Saha,
Distt Ambala , state- Haryana
Kerala9995834865nodalofficer.ker@in.airtel.comBharti Airtel Limited,
SL Avenue, N H Bypass
Kundanoor Jn,Maradu P O
Kochi, 682304, Kerala
Orissa9937449253nodalofficer.orissa@in.airtel.comBharti Airtel Limited,
Infocity Campus, 6th Floor,
E-13/1, Chandaka Industrial
Estate, Chandrasekharpur,
Bhubaneswar-751024, Odisha
Maharashtra
and Goa
9987234865nodalofficer.mah@in.airtel.comBharti Airtel limited,
Plot No. 3/1, North Tower,
ePark, MIDC Knowledge
park, Kharadi, Pune- 110014
Mumbai9987234865nodalofficer.mumbai@in.airtel.comBharti Airtel Limited,
7th Floor , Interface
Building No 7 , Mindspace ,
Link Road , Malad west ,
Mumbai – 400064 , Maharashtra
Tamil Nadu9952434865nodalofficer.tn@in.airtel.comBharti Airtel Limited,
No 42/147 & 44/146
Santhome High Road &
Rosary Church road,
Mylapore Chennai 600004
UP East9935334865nodalofficer.upe@in.airtel.comBharti Airtel Limited,
TCG 7/7, Vibhuti Khand,
Gomti Nagar, Lucknow – 226010
UP West
and Uttarakhand
9897534865nodalofficer.upw@in.airtel.comBharti Airtel Limited,
B38/C1, Sector 57,
Noida- 201301 Uttar Pradesh
Kolkata9831234865nodalofficer.wb@in.airtel.comBharti Airtel Limited,
Infinity Building, 5th Floor,
Salt Lake Electronics Complex,
Kolkata-700091, West Bengal
Bihar and
Jharkhand
9934334865nodalofficer.bih@in.airtel.comBharti Airtel Limited,
Plot no 18, Patliputra
Industrial area, Patna
800013, Bihar, India
Delhi NCR9818334865nodalofficer.del@in.airtel.comBharti Airtel Limited,
Plot No. 16, Udyog Vihar,
Phase – IV, Gurgaon – 122015
Gujarat7490034865nodalofficer.guj@in.airtel.comBharti Airtel Limited,
Zodiac Square, 2nd
Floor, SG Road,
Opp Gurudwara,
Ahmedabad-380054
Himachal Pradesh9805034865nodalofficer.hp@in.airtel.comBharti Airtel Limited,
Block No. 11 A,
SDA Complex,
Kasumpti, Shimla 171009
Jammu and
Kashmir
9797334865nodalofficer.jk@in.airtel.comBharti Airtel Limited,
B2, 3rd Floor, South Block,
Bahu Plaza, Gandhi Nagar,
Jammu & Kashmir 180012
Karnataka9972534865nodalofficer.kk@in.airtel.comBharti Airtel Limited,
No 55, divyashree
towers ,Bannerghatta
Road Bangalore-560029
MP and
Chattisgarh
9893134865nodalofficer.mpcg@in.airtel.comBharti Airtel Limited,
3rd Floor, Metro Towers,
AB Road, Near Vijay Nagar ,
Indore, Madhya Pradesh
North East9612034865nodalofficer.nesa@in.airtel.comBharti Hexacom Limited,
Modrina Mansion,
1st Floor, Laitumukrah
Main Road, Shillong-793003
West Bengal9831234865nodalofficer.wb@in.airtel.comBharti Airtel Limited,
Infinity Building, 5th Floor,
Salt Lake Electronics Complex,
Kolkata-700091, West Bengal
Punjab9878434865nodalofficer.pb@in.airtel.comBharti Airtel Limited,
Plot No.21, Rajiv
Gandhi Technology
Park, Chandigarh 160101
Rajasthan9928034865nodalofficer.raj@in.airtel.comBharti Hexacom Limited,
K-21, Sunny House,
Malviya Marg, C-Scheme,
Jaipur-302001, Rajasthan

If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:

  • While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
  • The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
  • The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

Appellate Authority

CirclePhone No.Email AddressOffice Address
Bharti Airtel Limited
Bihar and
Jharkhand
9934844866appellate.bihar@in.airtel.comPlot no 18, Patliputra
Industrial area, Patna
800013, Bihar, India
AP and
Telangana
9959444865appellate.andhra@in.airtel.comSplendid Towers,
Opp. Begumpet Police
Station, Begumpet,
Hyderabad – 500016
Assam9957599118appellate.nesa@in.airtel.comBharti House,
Six mile Khanapara,
Guwahati – 781022
Haryana9729044865appellate.har@in.airtel.comPlot No 41 & 42,
Industrial Park , Sector 2,
Growth Center, Saha,
Distt Ambala , state- Haryana
Jammu
and Kashmir
9797344865appellate.jk@in.airtel.comB2, 3rd Floor,
South Block, Bahu Plaza,
Gandhi Nagar, Jammu,
Jammu & Kashmir 180012
Karnataka9972544865appellate.kk@in.airtel.comNo 55, divyashree
towers , Bannerghatta
Road Bangalore – 560029
Kerala9995844865appellate.ker@in.airtel.comSL Avenue, N H
Bypass Kundanoor
Jn, Maradu P O
Kochi, 682304, Kerala
MP and
Chattisgarh
9981544865appellate.mpcg@in.airtel.com3rd Floor, Metro
Towers, AB Road,
Near Vijay Nagar ,
Indore, Madhya Pradesh
Mumbai9987244865appellate.mumbai@in.airtel.com7th Floor , Interface
Building No 7 , Mindspace ,
Link Road , Malad west ,
Mumbai – 400064 , Maharashtra
North East9612906264appellate.nesa@in.airtel.comBharti Hexacom
Limited,Modrina Mansion,
1st Floor, Laitumukrah
Main Road, Shillong- 793003
Orissa9937044865appellate.orissa@in.airtel.comInfocity Campus,
6th Floor, E-13/1,
Chandaka Industrial
Estate, Chandrasekharpur,
Bhubaneswar-751024, Odisha
Tamil Nadu9940644865appellate.tn@in.airtel.comNo 42/147 & 44/146
Santhome High Road
& Rosary Church road,
Mylapore Chennai 600004
Chennai9940644865appellate.tn@in.airtel.comNo 42/147 & 44/146
Santhome High Road
& Rosary Church road,
Mylapore Chennai 600004
Delhi NCR9958444865appellate.del@in.airtel.comPlot No. 16, Udyog
Vihar, Phase – IV,
Gurgaon – 122015
Gujarat9724544865appellate.guj@in.airtel.comZodiac Square,
2nd Floor, SG Road,
Opp Gurudwara,
Ahmedabad 380 054
Himachal
Pradesh
9805044865appellate.hp@in.airtel.comBlock No. 11 A,
SDA Complex,
Kasumpti, Shimla 171009
Kolkata9831844865appellate.wb@in.airtel.comInfinity Building,
5th Floor, Salt Lake
Electronics Complex,
Kolkata-700091, West Bengal
Maharashtra
and Goa
9987244865appellate.mah@in.airtel.comPlot No. 3/1,
North Tower, ePark,
MIDC Knowledge park,
Kharadi, Pune- 110014
Punjab9878444865appellate.pb@in.airtel.comPlot No.21,
Rajiv Gandhi Technology
Park, Chandigarh 160101
Rajasthan9928944865appellate.raj@in.airtel.comBharti Hexacom Limited,
K-21, Sunny House,
Malviya Marg, C-Scheme,
Jaipur-302001, Rajasthan
UP East9794544865appellate.upe@in.airtel.comTCG 7/7,
Vibhuti Khand, Gomti
Nagar, Lucknow – 226010
UP West and
Uttarakhand
9997444865appellate.upw@in.airtel.comB38/C1, Sector 57,
Noida- 201301 Uttar Pradesh
West Bengal9831844865appellate.wb@in.airtel.comInfinity Building,
5th Floor, Salt Lake
Electronics Complex,
Kolkata-700091, West Bengal

The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.

Official Website: https://www.airtel.in/

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